![]() Finally, keep in mind that for any modification, such as selling or passing on data to another company, you will have to consult the user if you have not otherwise explicitly indicated that you might do it.įollow these simple guidelines to utilize your database to attract customers to your company or business without getting into legal trouble, and ensure that potential customers feel positively towards your brand.You might lose a contact in the short term, but that is a lot better than a customer becoming resentful towards your brand. The option to unsubscribe is usually embedded in the text of the message, in a short sentence explaining what to do if customers want to stop receiving messages. It is mandatory that you clearly state to customers how they can unsubscribe.You can outsource your messaging to another company but make sure that your company is able to receive and respond to inquiries. This will generate trust in users and will help to dispel doubts or misgivings. You can use it to notify your clients about incoming appointments, remind attendants about an. Identify yourself clearly and transparently. This app makes sending multiple SMS easy.Always warn in advance that the SMS is publicity. As a general rule, more than two communications per week offering products or promotions has the opposite effect on a potential customer. Once you have the express consent of your customers, modify the frequency of your messages.If you bought the database, we advise you to ask again to avoid issues. If you have sourced it yourself, it’s as simple as creating a document in which you have customer consent to receive advertising information. Check the legality of your database, especially a database of personal contacts.This is mandatory as long as the data isn’t public – discounting companies that receive publicity. In short, in order to legally send SMS to potential customers, you need to make sure you have consent, and clearly state how customers can unsubscribe if and when they want to. The Royal Decree and Law 13/2012 modifies some aspects of the LSSI to adapt regulation to the framework imposed by the European Union, specifically with regards to directives 2009/140/CE and 2009/136/CE, that concern the rights of citizens and e-commerce. ![]() Non-compliance can carry fines of up to 600,000 euros. The LSSI complements, in part, what has been established by the LOPD in reference to e-commerce, and adds some mandatory guidelines for businesses that obtain information from the internet and trade with it. The Spanish Agency for Data Protection (AEPD) was created to ensure compliance. Businesses are no longer able to disseminate personal data if it is not public and there is now an increased number of instances in which this sharing of information is considered a crime. The LOPD started to regulate the storage of personal data, which until that point, had been in a legal limbo. How to send bulk SMS messages without running into legal problems The Royal Decree and Law 13/2012 also regulates this area in greater detail. The general legal framework falls under Organic Law 15/1999 of the personal Data Protection act ( LOPD ), and under Law 34/2002 of the social information services and e-commerce ( LSSI ) act. Spanish legislation specifies a code of conduct only for SMS that carry an additional tariff. Register now or check out our videos and Bitrix24 manual for a quick start.This article will explore the law on sending bulk messagesto customers, focusing on the Spanish legislation around data protection and e-commerce. Third, you can easily run omnichannel marketing campaigns, reaching people via SMS, social networks, email and other channels, drastically increasing the effectiveness of your promotions.įinally, since we don’t add any surcharges on SMS, you pay the lowest SMS prices possible and can send messages in 100+ countries (Twilio, Plivo and other SMS providers are supported). Second, you have two options – send messages in bulk OR set up automation workflows (for example, automatically send SMS reminders 1 day before a certain event). Yes, Bitrix24 is capable of sending Facebook, Viber, VK and Telegram messages in addition to regular SMS. ![]() First, Bitrix24 comes with a mature CRM and developed contact center, meaning that SMS marketing is just one of the many options available to you, including email marketing, robocalling, instant messaging, etc. However, if you are a legitimate marketer looking for effective and dirt-cheap text messaging marketing automation software, you’ll love Bitrix24. ![]() (If you are an SMS spammer – move on, there’s nothing for you here). Due to the fact that these tools were misused by spammers and fraudsters, telecoms started blocking those solutions years ago. Let us save you some time – there are NO free bulk text messaging software options out there any longer. ![]()
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